Client's Charter- Nov 2020
Advanced Technology Training Center (ADTEC) Taiping is entrusted to provide trained talented people. With that, we promise: -
1. All application processes and admission to ADTEC Taiping are made 2 times a year.
| CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL NOV) YEAR 2020 | ||||
| Num. | Client's Charter | Number Accepted | Number Processed and Completed | Achievement Percentage |
| 1 | All application process and admission to ADTEC Taiping is made twice a year. (Student Management & Training Division) | 126 (DT) | 126 (DT) | 100% |
2. Review of the entry decision is made 3 weeks before the semester starts.
| CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL NOV) YEAR 2020 | ||||
| Num. | Client's Charter | Number Accepted | Number Processed and Completed | Achievement Percentage |
| 2 | Admission decision review is done 3 weeks before training begins. (Student Management & Training Division) | 110 (DT) | 110 (DT) | 100% |
3. All claims including bills payment will be settled within 14 days.
| CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL NOV ) YEAR 2020 | ||||
| Num. | Client's Charter | Number Accepted | Number Processed and Completed | Achievement Percentage |
| 3 | All claims including bills payment will be settled within 14 days. (Finance department) | 39 | 39 | 100% |
4. Respond to all inquiries and complaints within 24 hours.
| CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL NOV ) YEAR 2020 | ||||
| Num. | Client's Charter | Number Accepted | Number Processed and Completed | Achievement Percentage |
| 4 | Respond to all inquiries and complaints within 24 hours. (PP-BPPL) |
inquiries
(68)
complaints
(0)
|
inquiries
(68)
complaints
(0)
|
100% |
5. Respond to all customer complaints within 14 working days from the date the complaint is received and 7 days from the receipt of
information from third parties.
| CLIENT CHARTER ACHIEVEMENTS STATUS (UNTIL NOV ) YEAR 2020 | |||||
| Num. | Client's Charter | Month | Number Accepted | Number Processed and Completed | Achievement Percentage |
| 5 | Respond to all customer complaints within 14 working days from the date the complaint is received and 7 days from the receipt of information from third parties. (PP-BPPL) | Until NOV 2020 | 0 | 0 | 100% |